Please check the below before requesting the membership cancellation.


1. Reasons of unable to cancel the membership

If one of the below applies, you are not allowed to cancel the membership.

  • Residual KRW points remains in the account.
  • Residual assets of any kind remains in any wallets
  • Active orders placed
  • Transaction amount remains.

2. Membership information deletion

After membership cancellation, user information will be all deleted and will be unable to retrieve.

However, if necessary according to the law, the company will store customers information. In this cae, Korbit will only use the customer information for this purpose only.

  • Records regarding the cancellation of the contract
    Conservation Authority: Act on Consumer Protection in Electronic Commerce
    Period: 5 years
  • Records relating to the supply of goods and billing
    Conservation Authority: Act on Consumer Protection in Electronic Commerce
    Period: 5 years
  • Records of consumer complaints or dispute process
    Conservation Authority: Act on Consumer Protection in Electronic Commerce
    Period: 3 years

3. Membership withdrawal method

Please send the Membership withdrawal request and email address to [email protected]