Please check the below before requesting the membership cancellation.
1. Reasons of unable to cancel the membership
If one of the below applies, you are not allowed to cancel the membership.
- Residual KRW points remains in the account.
- KRW deposits are in progress.
- Residual assets of any kind remains in any wallets.
- Active orders placed
- Transaction amount remains.
2. Membership information deletion
After membership cancellation, user information will be all deleted and will be unable to retrieve.
However, if necessary according to the law, the company will store customers information. In this cae, Korbit will only use the customer information for this purpose only.
- Records of consumer complaints or dispute process
Conservation Authority: Act on Consumer Protection in Electronic Commerce
Period: 3 years
3. Membership withdrawal method
Please send the Membership withdrawal request and email address to [email protected]